We may earn a commission for purchases through links on our site at no cost to you, Learn more.
- The Ordinary offers multiple customer support channels, including email, social media, live chat, and a contact form.
- Email is a primary contact method through [email protected].
- Social media platforms like Instagram, Twitter, and Facebook are useful for quick inquiries.
- The live chat feature on The Ordinary’s website provides real-time assistance.
- Additional resources include a contact form, mailing address, and FAQ section on their website.
How to Contact The Ordinary
The Ordinary, a brand under Deciem, has revolutionized the skincare industry with its science-backed, no-nonsense approach to beauty. Known for its high-quality, affordable products, The Ordinary has garnered a massive global following. However, with popularity comes the need for efficient customer support, whether to inquire about products, seek help with orders, or address any concerns.
This blog post provides a detailed guide on contacting The Ordinary, ensuring you can connect with them effectively and resolve your issues promptly.
Understanding the Importance of Customer Support
In today’s fast-paced world, excellent customer service is essential for any successful brand. The Ordinary recognizes this and offers various channels through which customers can reach out. Understanding these options will not only save you time but also ensure that your concerns are addressed in the most effective way possible.
The Role of Customer Support in Skincare
When it comes to skincare, having access to reliable customer support is crucial. Skincare is a highly personal journey, and what works for one person may not work for another. The Ordinary offers a range of products that target different skin concerns, making it essential to have the right information and guidance. This is where customer support comes into play.
Whether you need advice on which products to use or have questions about ingredients, knowing how to contact The Ordinary can significantly improve your skincare experience.
Common Reasons to Contact The Ordinary
Customers reach out to The Ordinary for various reasons. Some of the most common include:
- Product inquiries: Understanding which product suits your skin type or concern best.
- Order-related queries: Tracking orders, addressing shipping issues, or resolving payment problems.
- Returns and refunds: Initiating returns or seeking refunds for products that didn’t meet expectations.
- General feedback: Sharing experiences, suggestions, or concerns about products or services.
Knowing how to contact The Ordinary effectively ensures you receive timely and accurate assistance for any of these concerns.
How to Contact The Ordinary via Email
One of the most popular and convenient ways to contact The Ordinary is through email. Email communication allows you to provide detailed information about your issue, attach necessary documents or images, and keep a record of the conversation.
The Official Email Address
The Ordinary’s official customer support email is [email protected]. This is the primary point of contact for all customer inquiries. Whether you have a question about a specific product or need assistance with an order, this email address is your go-to option.
Tips for Writing an Effective Email
When contacting The Ordinary via email, it’s important to provide clear and concise information. Here are some tips to ensure your email is effective:
- Subject Line: Use a specific subject line that summarizes your issue. For example, “Order #12345 – Missing Item” or “Product Inquiry – Niacinamide 10% + Zinc 1%”.
- Detailed Description: In the body of the email, provide a detailed description of your issue. Include relevant information, such as your order number, the product you’re inquiring about, and any steps you’ve already taken to resolve the issue.
- Attachments: If applicable, attach any relevant documents or images, such as screenshots of your order confirmation or photos of a damaged product.
- Contact Information: Ensure you include your contact information so The Ordinary can easily reach you if necessary.
Following these guidelines increases the chances of receiving a prompt and helpful response from The Ordinary’s customer support team.
How to Contact The Ordinary via Social Media
Social media has become a powerful tool for customer service, and The Ordinary is no exception. With a strong presence on platforms like Instagram, Twitter, and Facebook, The Ordinary offers additional channels for customers to reach out.
The Ordinary’s Instagram handle, @theordinary, is an active platform where the brand shares updates, product information, and skincare tips. While Instagram is primarily used for marketing and community engagement, it’s also a viable option for contacting customer support.
To contact The Ordinary via Instagram:
- Direct Message (DM): You can send a DM to their official account with your inquiry. Ensure your message is clear and concise, similar to an email.
- Comments: If you have a quick question, you can leave a comment on one of their posts. However, DMs are recommended for more detailed inquiries.
Twitter is another platform where you can contact The Ordinary. Their official handle is @deciem. Twitter is ideal for quick queries or updates on order status or product availability.
To contact The Ordinary via Twitter:
- Tweet: Mention @deciem in your tweet and briefly describe your issue.
- Direct Message (DM): Send a DM to their official account for more detailed inquiries.
The Ordinary also maintains a presence on Facebook. You can find them by searching for “The Ordinary” or “Deciem” on Facebook. Similar to Instagram and Twitter, you can contact them via:
- Messenger: Send a message directly through Facebook Messenger.
- Comments: Leave a comment on one of their posts, though Messenger is preferred for more detailed inquiries.
Social media offers a quick and convenient way to contact The Ordinary, especially for real-time updates or when you’re on the go.
How to Contact The Ordinary via Live Chat
For customers who prefer real-time assistance, The Ordinary offers a live chat feature on their official website. Live chat is an excellent option for quick resolutions, especially if you’re navigating the website and need immediate help.
Accessing Live Chat
To access the live chat feature:
- Visit the Official Website: Go to The Ordinary’s website.
- Navigate to the Contact Section: Scroll down to the bottom of the homepage, and you’ll find the “Contact Us” link. Click on it.
- Initiate Live Chat: On the contact page, you’ll see a live chat option. Click on it to begin your session.
Benefits of Using Live Chat
Live chat offers several advantages over other contact methods:
- Immediate Assistance: Get real-time help without the wait time associated with emails.
- Multitasking: You can continue browsing the website while chatting with a customer service representative.
- Record Keeping: Most live chat systems allow you to save a transcript of the conversation for future reference.
Live chat is useful for quick questions or troubleshooting issues while shopping on The Ordinary’s website.
Additional Contact Methods
In addition to the primary methods mentioned above, there are a few other ways you can contact The Ordinary.
Contact Form
The Ordinary’s website features a contact form you can fill out with your inquiry. This form is another way to ensure your message reaches their customer support team. To access the contact form:
- Visit the Official Website: Navigate to the “Contact Us” section.
- Fill Out the Form: Provide your name, email address, and a detailed message outlining your concern.
- Submit: Once submitted, you’ll receive a confirmation email, and a customer support representative will reply.
Mailing Address
If you prefer traditional mail, you can contact The Ordinary via their mailing address. This option is less common but may be necessary for certain legal or formal communications. The mailing address is typically listed on their website under the “Contact Us” section.
FAQs and Support Resources
Before contacting customer support, it’s worth checking The Ordinary’s FAQ section and support resources on their website. Many common questions about products, orders, and policies are answered there, potentially saving you time.
Frequently Asked Questions
Here are some of the related questions people also ask:
How do I contact The Ordinary for product advice?
You can contact The Ordinary for product advice via their customer support email at [email protected] or use the live chat feature on their website for real-time assistance.
What is the best way to reach The Ordinary for order issues?
The best way to reach The Ordinary for order issues is through email at [email protected] or by using their live chat feature for immediate help.
Can I contact The Ordinary through social media?
You can contact The Ordinary through social media platforms like Instagram, Twitter, and Facebook by sending a direct message or leaving a comment.
Does The Ordinary offer live chat support?
Yes, The Ordinary offers live chat support on its official website, providing real-time assistance for customer inquiries.
Where can I find The Ordinary’s official contact information?
The Ordinary’s official contact information, including their email and social media handles, can be found on their website’s “Contact Us” section.
How long does it take to get a response from The Ordinary’s customer service?
Response times from The Ordinary’s customer service can vary, but email and live chat generally provide quicker responses than traditional mail.
What should I include in my email to The Ordinary’s customer service?
When emailing The Ordinary’s customer service, include a clear subject line, a detailed description of your issue, relevant attachments, and contact information for a prompt response.
The Bottom Line
Knowing how to contact The Ordinary ensures a smooth and satisfying customer experience. Whether you need product advice, assistance with an order, or have any other inquiries, The Ordinary provides multiple channels to connect with their customer support team. From email and social media to live chat and contact forms, each method offers unique benefits depending on your needs.
By following the guidelines in this blog post, you can confidently reach out to The Ordinary and expect timely, helpful responses. Excellent customer support is a cornerstone of any successful brand, and The Ordinary’s commitment to assisting its customers ensures that you can enjoy its products with peace of mind.
In summary, understanding how to contact The Ordinary is the first step in maintaining a positive relationship with the brand. Whether you’re a long-time user or new to their products, having access to reliable customer support enhances your overall experience and helps you make informed decisions about your skincare routine.